Company Information

Contact: Pam Thompson at info@freiscavell.com

User Agreement:

By using the information, products and services available through this web site, you agree to the terms and conditions contained herein.

Freis Cavell Designs reserves the right to update products and prices at any time and for any reason. Although we try to keep the content of this web site accurate, updated and current, the products, information, and services available to you through this web site may contain errors and the site may be unavailable at times.

Freis Cavell Designs cannot be held responsible for any Errors, Defects, Lost Profits or other Damages arising from the use of this web site. If you are dissatisfied with any aspect of this web site, your concerns are welcomed to be expressed to me at fc@charter.net. Your exclusive remedy shall be to cease using the site.

Product images, descriptions, logos, etc. on this web site are the property of Freis Cavell Designs and may not be copied in any way without the express permission of Freis Cavell Designs.

Shipping/Handling Policy:

PLEASE BE ADVISED: Your credit card statement will list the name PayPal or Freis Cavell Designs as the billing company.

For your safety and peace of mind in accepting packages at your door, your delivery package will say Freis Cavell Designs so you can identify the place where you ordered your items.

We currently ship primarily through email throughout the World. If you request a CD be mailed to you, FC Designs ships only to the United States and Canada.

Freis Cavell Designs' orders are checked 7 days a week. If you place an order on the weekend or a holiday, your order will be processed the next business day. We must have accurate shipping details.

Please note that confirmation of your order reflects receipt of your order, not the actual filling of your order.   

No orders will be filled until your charge has been cleared by your payment method and the funds have been transferred to our company account. Any orders that are processed and come up with an error in transaction (incorrect customer information, declined credit card transaction, etc.) will delay your order. An email or notice will be issued as to the reason for the decline or delay.    

When placing an order, make sure you input as much information as possible as to origin and destination. Please double check your information for spelling, correct number location, etc. Orders with incomplete addresses will not be processed.   

Privacy Policy:

Any and all information you supply to Freis Cavell Designs will be used for Freis Cavell Designs business only. We do not voluntarily give out or sell information to other companies or media services.

All of your purchases are completely and confidently secure through your PayPal account. I, personally, have no access to your credit card account or banking institutions. If your credit card/banking accounting purchase is declined, PayPal will contact you with specifics regarding this situation.

We do not tolerate "spam." Our addresses are collected from Freis Cavell Design purchasers, and are used for our newsletter email list only. We do not use outside sources to acquire addresses. Occasionally, we may send sales bulletins or special sales coupons to our customers.  If you do not wish to receive these mailings, just reply to the mailing with "UNSUBSCRIBE" in the subject line. Your address will be removed immediately.

Return Policy:

Opening FC Designs™ CDs or electronic documents indicate your acceptance to abide by the terms of the Copyright & Licensing Agreement. Our CDs are custom burned per each customer's request and cannot be resold, therefore returns are not an option. In regard to items shipped electronically via email, there is a strict no return policy.

Damaged Goods & Shipping Errors:

We assume no responsibility or liability for products damaged during shipping. We do however take all necessary precautions to see that your order is packaged securely as not to allow damage in shipping. But even with all precautions taken, unfortunately there is always a possibility of damages during shipping. I have found that in all the years that I have received packages via the USPS that I have rarely, if ever, received a damaged product.